Privacy Policy

Introduction

Welcome to Timeboard, a world time zone application developed by KK ME LTD ("we," "our," or "us"). This Privacy Policy describes how our app handles your information.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use our mobile application available on Google Play Store.

Information We Collect

1. Location Information

Timeboard may access your device's location information for the following purposes:

• Automatic Timezone Detection: When you choose to add your "Current Location" to the world clock, the app requests coarse location permission to determine your timezone
• Dynamic Location Updates: If enabled, the app can update your current location's timezone when you travel to different time zones
• Permission Type: We only request "coarse location" permission (city-level accuracy), not precise GPS coordinates

Storage: Location data is stored locally on your device in the app's private database. We do not operate servers that store your location data. The app follows your Android backup settings - if you have enabled backup in your device settings, this data may be included.

Control: Location access is entirely optional. You can use all core features of Timeboard by manually adding locations without granting location permission.

2. User Preferences and Settings

The app stores your preferences locally, including:

• Time format preferences
• Date format preferences
• Selected world clock locations and their display order
• Widget configuration settings
• App theme and display preferences

Storage: All preferences are stored locally using Android's DataStore and SharedPreferences systems on your device. The app respects your device backup settings configured in Android Settings.

3. Feedback System Data

When you choose to submit feedback or seek support through our in-app feedback system, we collect information to help us understand, diagnose, and resolve your issue:

• Your Message: The feedback text, issue description, and category you select (e.g., Bug Report, Feature Request, General Feedback)
• Optional Contact: Your email address (entirely optional). If provided, it is stored securely alongside your ticket strictly to send you transactional notification emails when our support team replies. You can edit or remove your email address at any time directly within the app
• Device & System Diagnostics: Basic diagnostic details including app version, device manufacturer and model, Android version and API level, language, country code, system timezone, available and total RAM, number of saved locations, and active widget count
• Clock Locations Diagnostic (Optional): If you choose to enable the "Include Clock Locations" toggle, technical details of your configured world clocks (city names, time zones, coordinates, and custom display labels) are included to help diagnose time conversion or calculation issues. You can preview this diagnostic data before submission and choose to redact city and custom location names for added privacy
• Photo & Screenshot Attachments (Optional): You may optionally attach images (e.g., screenshots showing visual bugs or unexpected behavior). Image attachments are uploaded securely and stored in encrypted cloud storage (Cloudflare R2) with an automatic 180-day retention rule, after which they are permanently deleted
• Anonymous Device Token: A randomly generated device identifier token is used solely to link your submitted tickets to your device so you can view conversation history and team replies in-app without needing to create an account or provide personal credentials

Control: Feedback submission is entirely voluntary. Basic diagnostic information is included automatically to help us diagnose technical issues, while clock location diagnostics and image attachments require your explicit choice. You can preview diagnostic information before sending.

Local Ticket Management: You can hide or remove any support ticket from your local device view at any time. When removed, your device will no longer fetch or display the ticket.

No Sensitive Data: We never collect passwords, personal messages, contacts, photos from your camera roll without your explicit selection, calendar entries, browsing history, or biometric data through the feedback system.

4. Optional Analytics Data

User Consent Required: Analytics data collection requires your explicit consent through a consent dialog shown on first launch. You can change your preference anytime in Settings > Privacy.

When analytics is enabled, we collect:

• Feature Usage: Which app features you use and how often
• Screen Views: Which screens you visit and navigation patterns
• General Location Regions: Timezone regions (e.g., "Americas", "Europe") - never exact locations
• Performance Data: App startup times, search performance, and error rates
• User Behavior Patterns: General usage patterns like location count tiers (e.g., "1-3 locations", "4-6 locations")
• Device Information: App version, Android version, device type (for compatibility)

Privacy Safeguards:

• No personal information, location names, or exact coordinates are collected
• Data is inherently anonymous (no user identifiers) and aggregated into patterns (e.g., "users with 3-5 locations", "most popular timezone regions")
• Usage metrics like widget counts and feature usage frequencies are collected without linking to individuals
• You can disable analytics anytime in settings
• When disabled, all analytics data is cleared from your device

Purpose: Analytics helps us understand which features are most valuable, identify performance issues, and prioritize improvements that benefit all users.

Third-Party Services

Timeboard connects to the following external services to provide location features, secure attachment storage, transactional notifications, and optional analytics:

App Dependencies and Libraries

Timeboard uses various software libraries and dependencies to provide functionality. Most of these are offline libraries for UI, data storage, and app functionality that do not collect or transmit data. Some libraries that may have privacy implications include:

• Google Play Services: Used for location services (covered above)
• Chrome Custom Tabs: Used for displaying web content, may be subject to Google's privacy policies
• Android System Libraries: Standard Android components that may be subject to device manufacturer and Google policies

How We Use Your Information

We use the collected information solely for the following purposes:

Primary Functions

• Display World Clock: Show accurate time information for your selected locations
• Timezone Detection: Automatically determine the correct timezone for your current location
• Location Search: Help you find and add new locations to your world clock
• Widget Functionality: Display world clock information on your device's home screen
• Feedback Processing: Handle your feedback submissions, create support tickets, and facilitate issue resolution
• Technical Support: Diagnose app issues using system information provided with feedback

App Functionality

• Preserve Settings: Remember your preferences across app sessions
• Device Backup Integration: Respect your Android backup settings to preserve app data across devices
• Offline Operation: Provide core functionality without internet connectivity
• App Improvement (Optional): When analytics is enabled, understand feature usage and performance to guide development priorities
• Performance Optimization: Identify and resolve performance bottlenecks and compatibility issues

We do NOT use your information for:

• Advertising or marketing purposes
• Individual user profiling or behavioral analysis
• Sharing or selling to third parties for commercial purposes
• Building user accounts or cloud synchronization
• Tracking without your explicit consent
• Any purpose other than app functionality, support, and improvement

Data Storage and Security

Local Storage

Your core app data is stored locally on your device using Android's secure storage mechanisms and follows your device backup settings:

• Room Database: Location information and app data
• DataStore: User preferences and settings
• SharedPreferences: App configuration and permission states

Feedback Data Processing

When you submit feedback or receive support replies, the data is processed as follows:

• Transmission: All feedback submissions, replies, and attachments are transmitted securely over HTTPS using modern encryption (TLS 1.3) to our dedicated backend server (feedback.kkme.co.uk)
• Processing & Storage: Tickets, conversation history, and diagnostic metadata are stored securely on our dedicated support backend server operated directly by KK ME LTD
• Attachment Storage: Optional image attachments (screenshots) are stored in secure Cloudflare R2 object storage with automated 180-day lifecycle expiration rules, permanently deleting files after 180 days
• Transactional Notifications: If you provide an optional email address, our server dispatches a transactional notification via SMTP2GO strictly to notify you when a support reply is posted. No marketing or promotional emails are ever sent
• Account-Free Access: Your ticket conversations are securely linked to your device via an anonymous random identifier, providing in-app two-way support without requiring personal accounts or passwords

Analytics Data Processing

When analytics is enabled by user consent:

• Collection: Anonymous usage patterns and performance data collected via Firebase Analytics
• Processing: Data is aggregated and analyzed by Google's Firebase Analytics service
• Storage: Analytics data follows Firebase default retention policies
• Control: Users can disable collection and clear data anytime through app settings

Security Measures

• We rely on the security features built into the Android operating system. Your data is protected by the Android App Sandbox, which isolates our app's data from other applications on your device.
• Encrypted Communication: Network requests to third-party services use HTTPS encryption
• Minimal Permissions: The app requests only permissions needed for functionality

Data Retention

Local Data: Your core app data remains on your device (and follows your backup settings) until you:

• Manually delete locations or reset app settings
• Uninstall the application
• Clear the app's data through Android settings

Feedback Data: When you submit feedback:

• Support Records: Feedback messages and conversation history may be retained in our support system to track bug fixes, monitor app reliability, and verify resolutions across updates
• Attachment Expiration (180-Day TTL): Uploaded screenshot attachments are automatically and permanently deleted from Cloudflare R2 cloud storage after 180 days
• Device-Level Removal: You can remove any ticket from your device at any time within the app, which stops tracking and hides the conversation on your device
• Email Removal: You can edit or remove your saved email address at any time in the app settings, which clears it from future notifications
• Backend Deletion Requests: You can request complete deletion of your feedback records and contact details from our backend servers at any time by contacting us

Analytics Data: When analytics is enabled:

• Collection Period: Data is collected continuously while analytics is enabled
• Retention: Analytics data follows Firebase default retention policies (typically 14 months)
• User Control: You can stop collection and clear data anytime by disabling analytics in settings
• Automatic Anonymization: All analytics data is inherently anonymous and cannot be linked to individual users

Your Rights and Choices

Location Permission Control

• Grant or Deny: You can grant or deny location permission at any time
• Revoke Access: Change location permissions through Android Settings > Apps > Timeboard > Permissions
• Manual Operation: Use all app features manually without location permission

Data Management

• View Local Data: All your app data is visible within the app interface
• Edit Information: Modify or delete any location or preference within the app
• Export Data: No built-in export, but local data remains in standard Android formats
• Complete Local Deletion: Uninstall the app to remove all local data (backup data follows your device settings)
• Feedback Data Requests: Contact us to request access to, correction of, or deletion of feedback data
• Analytics Data Control: Disable analytics collection entirely through app settings - no external request needed

Feedback Controls

• Voluntary Submission: Feedback submission is entirely optional
• Clock Locations Control: Decide whether to include clock location diagnostics, with options to preview and redact city and custom location names
• Attachment Discretion: You choose whether to attach screenshots or photos
• Email Control: Decide whether to provide your email address, or update and remove it at any time in app settings
• Ticket Removal: Dismiss or remove support tickets from your device view whenever you wish
• Data Minimization: Only submit feedback when you need support or want to share suggestions

Analytics Controls

• Consent Required: Analytics requires explicit consent through first-launch dialog
• Easy Disable: Turn off analytics anytime in Settings > Privacy > Usage & diagnostics
• Data Clearing: When disabled, all analytics data is cleared from your device
• Transparent Collection: Clear explanation of what data is collected and why
• No Personal Data: Analytics never collects personal information, location names, or exact coordinates

Communication Preferences

• No Marketing: We do not send promotional communications
• No Account Required: No email registration or account creation required
• No Push Notifications: The app does not send push notifications
• Feedback Follow-up: If you provide an email address with feedback, we may contact you regarding your specific issue

Children's Privacy

Our services are not specifically directed at children under the age of 13. However, we believe Timeboard is safe for all audiences because it does not knowingly collect any personal information, require account creation, or contain advertisements or in-app purchases.

Parents can monitor and control the app's permissions through Android's built-in parental controls and permission management.

International Data Transfers

Some features may involve international data transfers:

• Location Services: Coordinates may be sent to third-party services (Nominatim, BigDataCloud) for timezone and address resolution
• Feedback Processing & Storage: Feedback tickets and diagnostics are hosted on our dedicated server infrastructure in the UK/EU, with attachments stored across Cloudflare's secure distributed R2 network and transactional reply notifications delivered via SMTP2GO
• Analytics Processing: When enabled, Firebase Analytics data may be processed on Google's global infrastructure
• Data Protection: All international transfers use HTTPS encryption and are governed by the respective service providers' data protection measures

Third-party services may have servers in different countries. Please review their privacy policies for specific information about international data handling.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• App functionality or features
• Legal requirements or regulations
• Third-party service integrations
• User feedback and privacy best practices

When we make changes:

• Effective Date: The "Last Updated" date at the top of this policy will be revised
• Continued Use: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

Data Protection Rights

Depending on your location, you may have additional rights under local privacy laws (such as GDPR in the European Union). Since Timeboard processes data locally on your device and respects your backup settings, you can exercise most data rights directly through the app or your device settings. For questions about data protection rights or assistance with data management, please contact us using the information above.

Legal Basis for Processing

For users in the European Union, our legal basis for processing your data includes:

• Legitimate Interest: Providing world clock functionality and timezone services
• Consent: Location access when you grant permission, and analytics data collection when you opt-in
• Contractual Necessity: Fulfilling the functionality you expect from the app

You have the right to withdraw consent at any time and object to processing under applicable laws. Since processing is entirely local, you maintain full control over your data.